Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn't always the case. Journey with us as we map our Customer Care department's transition from Microsoft CRM to the comprehensive case … Continue reading Episode 039: OnBase Case Manager for World-Class Customer Support
Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That's right – we "toast our own champagne," so to speak, and it all started in our Accounting Department. Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa … Continue reading Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!
Authored by Paul Gorman, ImageSoft Account Executive I read a recent statement issued by Florida’s Department of Transportation (FDOT) saying that, in an effort to mitigate the spread of COVID-19, it is leading the coordination of DOH and the Florida Highway Patrol to implement Executive Order 20-86. As a result, more than 8,000 traveler forms … Continue reading Forms – How a Good Idea Became a Disastrous Concept
If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most … Continue reading Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation
Did you know TEDxTalks has a stream of episodes focused on insurance? In today’s world of upward mobility and indebted millennials who can’t always afford (and consequently forgo) traditional insurance, accessibility, niche coverage and streamlined service are the top traits for competitive insurance agencies. Thanks to apps and automation, insurers are now becoming equipped and … Continue reading Hey, Departments of Insurance – This One’s For you
From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about "the CIO's worst nightmare," the importance of dynamic, responsive forms management and how it … Continue reading Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.
Authored by Dave Hawkins, ImageSoft CEO As we countdown to 2020, social media is aglow with people posting pictures of what they looked like a decade ago. When I think of where ImageSoft was in 2009, we’ve certainly come a long way. It was around that time that our President, Scott Bade, had the visionary … Continue reading The Decade Challenge: ImageSoft Style
In this second installment, we continue the discussion as to how the Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out … Continue reading Episode 028: Claims Processing for Insurance – Part 2
The Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out this episode!
We’ve come to the end of our 7-part series for insurers about ECM In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture Business process management (BPM) or workflow engine Case management Content management Integration with existing systems Enterprise file sync and share (EFSS) Mobile access Part 7: Optimizing … Continue reading 7 Reasons Why ECM Is the Answer for Insurers – Part 7