Why Manual Paper Processes in Courts are the Equivalent of a Bad Hair Day

Being follicly challenged (at least on my scalp), I think hair is overrated. Thus I have a limited amount of sympathy when I hear complaints about bad hair days. I like to think I’m not vain. And in that vein (no pun intended), I’m no fashion hound and am usually not critical of the appearance … Continue reading Why Manual Paper Processes in Courts are the Equivalent of a Bad Hair Day

Gazing Into the Crystal Ball Part 2: Some Longer Range Implications of Universal Implementation of Paper-On-Demand Courts

Survey questions from a group looking past the next few years, beyond when Paper On Demand becomes ubiquitous in courts and the justice community have prompted me to embark on a fearless foray into mid-term prognostication (twelve years out, to 2025).  Here are a few of the survey questions, along with my answers: Question: In … Continue reading Gazing Into the Crystal Ball Part 2: Some Longer Range Implications of Universal Implementation of Paper-On-Demand Courts

Look At All Those Trees

As TQM (Total Quality Management) guru William Edward Deming famously observed, 85 percent of an organization's dysfunction is caused by its systems, and only 15 percent is caused by the people doing the work.  Yet all too often it’s the trees, not the forest, that catch the eye. A number of years ago, I was … Continue reading Look At All Those Trees