Look At All Those Trees

As TQM (Total Quality Management) guru William Edward Deming famously observed, 85 percent of an organization's dysfunction is caused by its systems, and only 15 percent is caused by the people doing the work.  Yet all too often it’s the trees, not the forest, that catch the eye. A number of years ago, I was … Continue reading Look At All Those Trees

The Retention Dilemma

"For every complex problem there is a solution that is simple, neat, and wrong."  H.L. Mencken  One particularly persistent obstacle to adoption of the Paper-On-Demand Court paradigm (and the financial savings attendant to it) is how to handle requirements for permanent document retention.   The historical paradigm consisted of the requirement to keep the original document.  … Continue reading The Retention Dilemma