Are You a Firewall to Your Own Success?

We probably found this funnier than we should have, but we’re a software company – what do you expect?

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Whether you identify with the fax-fanatic or the defeated presenter, hopefully you also found some humor in this. As a paperless organization, it’s intuitive for us to type notes that are automatically backed in a cloud, transfer video files through an online portal, and give virtual presentations via Microsoft Teams. But, all too often, we’re reminded by our colleagues, clients, partners and friends that digital communication is still not the norm.

Burned by the Firewall

We can get a healthy laugh out of this cartoon because it’s satirical of our very existence, which involves the daily battle of digging people’s heels out of the ground when it comes to digitally transforming their painfully paper-heavy processes. To us, going digital makes complete sense: your data is more secure, communicating is easier, efficiency, accountability and visibility are all increased, a few trees and some sanity are saved… the list goes on.

We could talk to you about the benefits of going paperless until we’re blue in the face and, if you’ve had the pleasure of working with us, you know we will. But we’ve come to learn that no matter how many facts we present from every possible angle, we’re not getting passed anyone’s firewall until they turn down the heat. If someone is a stickler on paper and manual procedures, they will incinerate our points with the flames of their implacability before our words have a chance to hit even one ear. Trust us, it happens all the time.

“Why Are You Not Paperless?”

You probably cringe more at this question than the once-per-year holiday dinner where your extended family interrogates every aspect of your personal life. But before you start flame throwing responses like, “it’s much too expensive!” or “the process isn’t broke – why fix it?” we ask that you think about the real reasons behind your apprehension –  growing pains and organization-wide changes are uncomfortable, and it requires a lot of preparation.

No judgment – we completely get it.

Take your time to research, talk to your industry’s thought leaders on paperless organizations, watch demos, and definitely consider the financial investment. Maybe read this article from the National Center for State Courts. But keep in mind that most organizations, and especially public-serving government agencies, are realizing they can no longer gamble sensitive information, data, and years of organizational know-how on the risk of paper, which can be lost, misfiled, easily neglected, or destroyed in natural disasters, like the tragic, unexpected California wildfires.

So What is the First Step to Going Paperless?

Be open to it. Understand what it means to “go paperless” (hint: it’s more than just emailing and/or eFiling). Take an inventory of your current infrastructure and procedures, and identify what’s not working or could be improved. Visualize the potential of your organization and set the goals to get there.

Once you have that, give us a call. We’ll partner with you to understand where your organization is  compared to where you want it to be and work hand-in-hand with you to establish blueprints for your paperless organization – even if we have to fax the initial plans to you.

We Want to Hear From You!

As much as we like to talk, we’re also great listeners! Leave your answer in the comment section below. We read and respond – promise!

Which persona do you identify with in the cartoon above? What is or was your biggest hurdle to digital transformation?

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