Look At All Those Trees

As TQM (Total Quality Management) guru William Edward Deming famously observed, 85 percent of an organization's dysfunction is caused by its systems, and only 15 percent is caused by the people doing the work.  Yet all too often it’s the trees, not the forest, that catch the eye. A number of years ago, I was … Continue reading Look At All Those Trees

“You Can Sit Here in the Waiting Room; or You Can Wait in the Sitting Room.”

From Nick Danger, Third Eye, by Firesign Theater Note:  This blog – the fifth installment in a series on the “Seven Wastes of Muda” as they relate to court document management – deals with the “W” in Tim Wood: Waiting. Calling out the Waste of Waiting in courts seems like shooting fish in a barrel: … Continue reading “You Can Sit Here in the Waiting Room; or You Can Wait in the Sitting Room.”