Howdy from Nashville!

Welcome to CommunityLIVE 2018!

As you’re reading this blog, most of our ImageSoft crew is kicking up dust in the nation’s country music capital for CommunityLIVE 2018.

CommunityLIVE? What’s That?

From September 9 – September 13, Nashville’s Gaylord Opryland is hosting Hyland customers for its annual user conference. As a Platinum Hyland partner and reseller, ImageSoft and many of its clients catch up at CommunityLIVE for a few days of networking, learning about the latest and greatest in the efficiency business, and having a bushel of fun!

Whether you’re an industry leader, IT professional or just a routine software user, CommunityLIVE has an agenda for you. More than 350 product training sessions showcase the latest knowhow among various products and offer industry-specific insights into the top efficiency tactics. System and IT administrators can tour numerous technical sessions and renew certifications, and executives will develop their business practices by hearing from current Hyland customers who have already overcome many of their industry’s efficiency obstacles.

In a nutshell, you will be inspired by what’s new and what’s next for your industry, but it will feel like you’re on vacation.

Find out Where Your Friends Are

Meeting fellow Hyland users and networking with industry leaders is all a part of the CommunityLIVE experience but, as Dolly and Kenny tell us, you can’t make new old friends. That’s why we make sure to catch up with our clients for a little while each day.

One-on-One Client Meetings

This week, ImageSoft clients will enjoy some one-on-one time with the familiar faces that have regularly supported their efficiency goals, as well as some of ImageSoft’s executive team. This 30-minute pre-scheduled meeting is basically for us to say “hey, what’s new?” We want to know how your current solution is serving you, what your vision for the future looks like, and how we can ensure you’re harvesting all the benefits possible from your solution investment.

The Morning Meet-Up

A casual breakfast to bring ImageSoft personnel together with our clients, the morning meet up is where we announce important information for the next few days, hand out a special gift, and wake our minds up with some southern culture trivia.


The Night Out (aka TNO, aka the-reason-you-came) is every ImageSoft customer’s favorite night of the week! Why? Because it’s a night of pure fun, and it’s all on us! This year, we’re kicking off the night with dinner and drinks at Studio A in The Grand Ole Opry before a boot-kickin’ concert at the Opry House. Not to brag, but we’re probably definitely going to nonchalantly walk past the backstage doors on the way to our seats. But no big deal.

Want to Tag Along?

Unless you can hop a plane in the next few minutes, you’re probably not making it this year. The good news is that you can still live vicariously through this year’s attendees and enjoy a glimpse of what CommunityLIVE is all about.

Catch up with all our excitement by following us on Facebook and Twitter. You can enjoy CommunityLIVE-specific posts by following these hashtag feeds throughout the week: #TNOtonight, #ImageSoftTNO, #ImageSoft, and #CommunityLIVE.



ImageSoft saddles up for CommunityLIVE 2018 in Nashville!

By: Kevin Ledgister, Marketing Manager, ImageSoft


Have you heard about CommunityLIVE? If so, you’re as excited as I am. If not, you will be!

CommunityLIVE is a conference that Hyland Software hosts every year for both users and their partners who resell OnBase. I know I speak for many when I say I am super pumped for CommunityLIVE 2018 because we’re bringing our party to the Music City – Nashville! Make your plans now to join the fun September 9-13, 2018.

Not only is Nashville a terrific city (and where I call home) but every customer that we talk to about CommunityLIVE says that the destination is a big draw. As part of the team that helps to prepare for this event, I hope we have a record year for customer attendance.

But if you have never been to CommunityLIVE, you need to know what ImageSoft uniquely does to make a large conference of over 2,000 people feel personal, and how we create an environment for you to connect and build new relationships.

To give you a better idea of what ImageSoft brings to you through CommunityLIVE, I’ve included our general itinerary . Find out more information about the entire conference here.

Tuesday Morning Meet-Up

IMG_2137On Tuesday morning, we have an exclusive breakfast for our customers where you will have a chance to meet other customers, ImageSoft staff, and Hyland executives. We will provide you with additional details of events and logistics of the conference.

Dine with Us

You never need to eat a meal with a bunch of strangers unless you want to.

At every conference meal, ImageSoft staff reserves tables for our customers. Don’t worry, you will see us. Our staff wears certain colors on each day so you know where your peeps are. Nothing makes you feel like a VIP like walking into the dining area with attired staff waiting by your reserved tables. As you dine, you get to know other customers in the ImageSoft family and interact directly with our leadership team.

Pink_panthers70926Evening Activities

On those evenings when there are no planned conference events, we plan dinners and activities where you can relax, unwind, and have some fun. The last time we were in Orlando, we enjoyed an evening with our customers at a restaurant that hosted Irish line dancing. Oh, to be 21 again and dance like that!

Typically, Wednesday evening is TNO. – The Night Out. TNO is our big event for the week that is exclusive for ImageSoft customers. Past TNOs have included fun stuff like laser tag, a scavenger hunt, escape room games, and even a riverboat party. And if you don’t want to participate, you can still hang out with us.

As for Hyland events, we meet as a group, so we can commandeer a bus or have a landing spot for the evening depending on what we’re doing.NotSoMellowYellow70909

Stay in Touch with GroupMe

We use this free smartphone app, GroupMe, to keep us all connected, send out announcements in real time, and share photos. It’s also a perfect tool in case you need help with getting to a meeting spot or organizing something spontaneously.

Conferences are always better when you have people to learn, laugh, and lounge with. That’s why we do what we do, because to us, our customers are family.

What are you looking forward to at CommunityLIVE this year?


Riding the Momentum at Velocity 2018

IMG_0144.jpgOn February 28, ImageSoft hosted its premiere user conference, Velocity 2018 in Novi, MI, drawing participants from as far away as Yakima (WA) and Cleveland and as close by as Macomb County. It was a jam-packed day, filled with customer spotlights chronicling the long-term adoption of paperless processes by courts, municipal governments and private businesses.

ImageSoft’s Adam Rose served as an energetic MC to get the conference rolling. Launching the morning session was ImageSoft’s CEO Dave Hawkins, who spoke about the agility of ImageSoft’s user-facing products and how we’re eager to continue to check in with customers as we build better solutions. Dave handed off the mic to ImageSoft’s Business Development Director Vince Hanson, who was tested on his knowledge of employees vs. customers. As attendees introduced themselves, Vince encouraged them to share how many years they had been using ImageSoft and OnBase products and to describe the product’s coolest aspect.

Documenting the Cool

Perhaps the best “cool” feature was described by Therese Murphy from Yakima County District Court: she told us how a portion of the clerk’s work had been transferred to judges with the implementation of OnBase and TrueFiling solutions, and the judges were none the wiser…except for Judge Brian Sanderson sitting next to her.

Other attendees mentioned the end of overnight fees to send documents, the move away from paper and its storage, and no more lost files. In one municipal court, judges now hear cases without any paper files at all and use TrueSign features to validate signatures. Confirming that attorneys have actually filed certain documents has eased issues for judges in a local Michigan court. Northern Michigan attendees may win the prize for best improvement: they cut costs in half during the first six months of using ImageSoft’s solutions. In one of Michigan’s Circuit Courts, the clerks no longer get their daily workout from physically carrying files around the courthouse.

IMG_2370Industry Panel Highlights

Our Industry Panel shared significant insight into their implementation of paperless processes. Asked about the challenges they faced that pushed them to seek a better way, Cleveland Municipal Court IT Implementation Manager Nicole Fields described a common problem: they were running out of storage space to maintain paper files. Similarly, access to paper files was limited to one person at a time and documents were easily misplaced or languished in someone’s in-box. The court started “scan central” to scan and shred paper files and reduce storage costs. Bill Nichols, a prosecuting attorney in Michigan’s Monroe County, agreed and described how staff cuts and a desire to eliminate redundant entries motivated the county to automate workflow and documents.

Managing Change, Giving Advice

The panel members who were from courts spoke about ways of managing the change that comes from moving to a paperless solution using eFiling, case management, document workflow and management solutions. They suggested creating a team process, starting with judges or senior managers as champions, and showing how streamlining processes gives staff more time to devote to their core roles without having to manually push paper. Others, like Melanie Eskritt, Business Initiatives Consultant from Empire Life Insurance, agreed and suggested to listen to your users, dig deep but don’t push, and maintain constant communication and feedback. Allow time to design and test out the process and build in ways to personalize and customize the solution to the exact needs of the staff. A phased implementation is useful, especially to work out bugs and workflow. Add buttons, revise the plan, refine the workflow to best suit your individual needs. Focus on training.

Budget considerations took center stage and each panel participant described the challenges. Proving long-term benefits and demonstrating time savings can be a part of the strategy. Identifying how going paperless can ease backlogs and stop the loss of files can help. Nicole stole the show at Velocity when she said, “we can’t be like Oprah, you get a license and you get a license and everybody gets a license!” Limiting the number of licenses helps keep fees in check.

OnBase Update

Carolyn Kane started her update of what’s new and coming soon from OnBase by comparing it to the evolution of the cell phone – what was you first cell phone like?

Carolyn described OnBase17, new unity forms and the redesigned unity web client with greater accessibility built in. New options and new templates are now available for DocuSign, which enables e-signing of documents. OnBase now integrates with the Workday cloud application for finance, human capital management and education. Brainware by Hyland streamlines data capture from documents through advanced document recognition, OCR and data extraction engines.

The Queen of Yakima County

IMG_2442.JPGTherese Murphy rightly wears the crown for conquering paper files and leading Yakima County District Court into a paperless environment. Losing their unpleasant and inconvenient storage space in the old jailhouse spurred the county to find better processes for their 2 million cases a year. Their goals of efficiency, cost savings, employee satisfaction and better customer service laid the groundwork for their implementation. Prior to the new solution, the annual court expenses for 1 ½ office tech, 1 full-time office specialist, files/forms/printing and copier fees was over $152,000. After implementing OnBase and TrueFiling, these expenses dropped to approximately $112,000, including software maintenance costs. No staff members were dropped but rather were re-assigned to other value-add tasks.

Breakout Sessions

After lunch, breakout sessions spotlighted customer success stories with greater detail, including two insurance company customers, Empire Insurance and Gleaner Life Insurance, as well as Arlington County (VA) Circuit Court, and the Michigan Courts MiFILE project. Hyland gave a detailed account of using OnBase for Accounts Payable, and Brad Smith, our Senior Justice Consultant and Ben Martin from Mentis Technology provided insight into eFiling and electronic records in the courtroom and content management solutions.

Wrap Up and Looking Forward to Community Live

During the wrap-up, raffle gifts were distributed to many lucky winners. Donning western gear, Adam Rose invited everyone to mark their calendars for Community Live, September 9-13 in Nashville.

What was your favorite part of Velocity 2018?

CommunityLIVE 2017

By: Kevin Ledgister, Marketing Manager, ImageSoft, Inc.

The recent tragedy has the nation thinking about Las Vegas and how a community is brought together. Our thoughts are with the residents and visitors of Las Vegas.

Two weeks ago , we were joined by thousands of OnBase professionals, administrators and business leaders for Hyland’s annual CommunityLIVE conference in Las Vegas. OnBase is a platform that governments and businesses can use to manage their content and bring new efficiencies into their organization. This year was a record year for ImageSoft. We had nearly 70 customers in Las Vegas that were all interested in expanding the use of OnBase either to serve their constituents better or to reduce operational costs to make them more competitive in their industry.

IMG_7033 2CommunityLIVE kicked off with a keynote by author and industry disrupter, Josh Linkner, who shared with us five obsessions of an innovator. Linkner was right on with his “obsessions” and real examples of organizations that solved business problems and challenges with scarce resources. For sure I’m going to download his book and read it.

Several of our customers, including Cleveland Municipal Court, Del TacIMG_7092o, and Philadelphia Gas Works had opportunities to spotlight how using OnBase made a significant impact on how they operated. Even though each one was using OnBase in a very different way, they all shared the benefits of reduced cycle times, reduced missing documents, automation of repetitive tasks and time saved with immediate access to required information. To do this, they all had to integrate OnBase with their core business software.

While it’s no surprise to us, our customers are frequently surprised that the projected benefits and the return on investment are often far too conservative. The reason for this is that using paper requires a lot of kinetic energy that is often overlooked or dismissed in terms of value and the focus is on highly visible areas. Spending 20 minutes locating a missing file may not seem like much, but if across your staff you’re spending 2,000 hours a year locating and refiling documents, that’s another full-time employee.

IMG_7099While we worked hard during the day attending sessions and having strategic sessions with our customers, we did take some time out in the evening to enjoy the sights and sounds of Las Vegas. Every year, we hold a special event for our customers called TNO (The Night Out) and this year we treated our customers to a dinner at the Grand Hotel downtown, a scavenger hunt on Fremont St. and then an impromptu karaoke session to wrap up the event.

Featured this year is OnBase 17, a new version with over 3,000 enhancements and new interfaces that makes OnBase more accessible to more users whether they are in the office or on the go. The changes and updates on OnBase 17 definitely proved to be an incentive for customers to accelerate their upgrade schedules. Hyland Software once again reiterated their shared vision of making OnBase available anytime, anywhere, on any device, in a secure mode. And their sneak peek into the future proved that they are on the right track.

For those that attended, what was your biggest takeaway from the conference?