Podcasts

Episode 034: Working in a Mobile World

Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership's support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support team, ImageSoft continues to operate remotely amidst mandated stay-at-home orders, even with staff located from coast-to-coast. Join Tom Hansel, ImageSoft's Director of Customer Care (affectionately referred to as "Tom's Teams") and Bill Lussenheide, Senior Systems Business Administrator, for the inside scoop on their emergency plan ...
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Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation

If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most successful implementation partners.   Join CPU's Business Application Manager Suzi Walker and Business Analyst Michael Nino for a candid conversation with ImageSoft's Professional Services team, discussing customer challenges during implementation, the keys to proceeding while succeeding, what "partnership" actually means, a breakdown of the Quality ...
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Episode 032: “Back to the Future” of Court Technology

Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft's Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just a couple years ago.   Join us for this punchy conversation on the evolution of electronic filing into criminal, family and other case types, making files more publicly accessible, the growing acceptance of cloud solutions, the need for digital evidence management solutions and, most importantly, ...
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Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.

From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about "the CIO's worst nightmare," the importance of dynamic, responsive forms management and how it all shapes an experience from staff to constituent. Check out this episode! ...
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Episode 030: The Jury Is Out and a Mobile Future Might Be In – The Courthouse, That Is.

Even as courts lean into digital transformation, there's still one major hesitation: mobile technology. Should smartphones finally be allowed inside the courtroom? Do the benefits outweigh the risks? Join the 22nd Judicial Circuit's Trial Court Administrator Dan Wallis and ImageSoft's Senior Sales Engineer Terry Chaudhuri for an engaging conversation that finally puts a pulse on the industry's journey toward a mobile future. Check out this episode! Untitled Document Kevin Ledgister: Welcome to the Paperless Productivity podcast where we have experts give you the insights, knowhow, and resources to help you transform your workplace from paper to digital and making your ...
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Episode 029: Probing the Kalamazoo County Probate Court

The Kalamazoo County Probate Court desires to help their constituents better when they're going through difficult circumstances was hampered by all the paper that drove their processes. In this episode, the staff at the court tell us what life was like before and how different things are for everyone after moving to a digital process. Check out this episode! ...
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Episode 028: Claims Processing for Insurance – Part 2

In this second installment, we continue the discussion as to how the Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out this episode! Kevin Ledgister: Welcome to the Paperless Productivity podcast where we have experts give you the insights, knowhow, and resources to help you transform your workplace from paper to digital and making your work life better at the same time. Thanks for joining us ...
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Episode 027: Better Claims Processing for Insurance

The Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out this episode! ...
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Episode 026: Using OnBase for Tracking HR Applicants

Tracking applicants for Human Resources is a challenge for organizations especially because it involves a broad matrix of people. How do you manage all the applicants and track all the interviews and stages of the process? Instead of using the typical Microsoft Outlook, Excel and pre-set cloud options, ImageSoft's recruiter, Christy Schultz and OnBase administrator, Nathan Armaly share how they added applicant tracking capabilities to their existing OnBase HR solution, making it a better experience for everyone.   Check out this episode! ...
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Episode 025: Eliminating the Junk from Government Records with Donnita Weeks, City of Bowling Green

With records that stretch back for decades, especially in larger cities, there just comes a point where the space to store it all simply runs out. So what do you do then? Donnita Weeks, senior systems analyst for the City of Bowling Green, Kentucky, is taking us through the steps of her city's digital decluttering - and how they made it happen for a more effective and efficient government. Check out this episode! ...
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