Podcasts

Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn't always the case. Journey with us as we map our Customer Care department's transition from Microsoft CRM to the comprehensive case manager, OnBase WorkView. Sharing the mic today are a handful of ImageSoft originals: Patrick Dreyer, Senior Technical Support Engineer, Steve Michelin, Customer Care Lead, and our fearless OnBase Administrator Nathan Armaly. Each having unique OnBase user experiences, their conversation is fruitful in ...
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Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That's right – we "toast our own champagne," so to speak, and it all started in our Accounting Department.    Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa Kobish as they discuss overcoming our accounting department's most obstructive challenges with the highly-configurable capabilities of OnBase. Journey with us as we detail our accounting department's process renovation, from perspectives of both the OnBase Admins and users, that expanded process visibility, enabled easier, more secure information sharing and transcended into an organization-wide transformation, including:  ...
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Reoccurring guest on The Paperless Podcast and Senior Customer Advisor for Government at Hyland Software, Kevin Albrecht takes the mic, giving voice to a critical topic that he's been in countrywide conversations with government agencies about unsecured, personally identifying information circulating in disparate government systems.   If you work in any industry that manages sensitive information, you won't want to miss Kevin's insights on how to more securely store information while maintaining public transparency efforts, quickly populate public records or FOIA requests, or the several, nation-wide use cases of government agencies that are already leading the way in more secure, compliant and ...
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"We can't let perfection get in the way of a good system," said Scott Bade, ImageSoft President and Product Visionary. "Today, we need to look for easy wins that move data forward, even if, for the time being, the method isn't as integrated, end-to-end or wholesome as we'd like it to be." This sentiment from Scott is a soundbite from our April 2020 webinar, "Justice Knows No Quarantine" with Jim McMillan from the National Center for State Courts. Scott, Jim and Senior Justice Consultant Brad Smith hosted a panel discussion addressing the current challenges of civil and criminal courts, mitigation ...
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Underwriters know that, before the actual underwriting begins, they must first build a file out of disparate pieces of information. Navigating this sea of data from here, there and everywhere can haphazardly redirect the underwriter's sails into unnecessary roundabouts, prolonging decisions and causing waves in their "pool of risk." Join us for a conversation of experience and perspective as we chat with our re-occurring guest Jeff Hiegert, Insurance Adviser at Hyland, and Toni Smith from ImageSoft, on addressing the underwriter's biggest concerns, including how to efficiently put necessary information in front of underwriters so they can sail their organizations toward ...
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As the world prepares for a "new normal," public health agencies will be challenged to afford and implement processes that serve faster-paced, mobile day-to-day needs, as well as keep them prepared for future outbreaks. As we've learned to do with "all things government technology," we turned to Former CIO, and now Government Consultant, Paul Gorman for insights.   Tune in as we discuss how to marshal resources in preparation for the public health agency's future technology needs, mobile testing and data gathering, how being equipped today mitigates tomorrow's hurdles when responding to emergencies, and how to prepare for all prospective contingencies.   For more information on "the public health agency's digital solution," visit https://www.imagesoftinc.com/government/public-health.html    Check out this episode! Kevin Ledgister: Welcome to the ...
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Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership's support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support team, ImageSoft continues to operate remotely amidst mandated stay-at-home orders, even with staff located from coast-to-coast. Join Tom Hansel, ImageSoft's Director of Customer Care (affectionately referred to as "Tom's Teams") and Bill Lussenheide, Senior Systems Business Administrator, for the inside scoop on their emergency plan ...
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If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most successful implementation partners.   Join CPU's Business Application Manager Suzi Walker and Business Analyst Michael Nino for a candid conversation with ImageSoft's Professional Services team, discussing customer challenges during implementation, the keys to proceeding while succeeding, what "partnership" actually means, a breakdown of the Quality ...
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Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft's Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just a couple years ago.   Join us for this punchy conversation on the evolution of electronic filing into criminal, family and other case types, making files more publicly accessible, the growing acceptance of cloud solutions, the need for digital evidence management solutions and, most importantly, ...
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From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about "the CIO's worst nightmare," the importance of dynamic, responsive forms management and how it all shapes an experience from staff to constituent. Check out this episode! ...
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