Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn't always the case. Journey with us as we map our Customer Care department's transition from Microsoft CRM to the comprehensive case … Continue reading Episode 039: OnBase Case Manager for World-Class Customer Support
Category: General
Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!
Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That's right – we "toast our own champagne," so to speak, and it all started in our Accounting Department. Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa … Continue reading Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!
Episode 034: Working in a Mobile World
Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership's support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support … Continue reading Episode 034: Working in a Mobile World
Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation
If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most … Continue reading Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation
Episode 026: Using OnBase for Tracking HR Applicants
Tracking applicants for Human Resources is a challenge for organizations especially because it involves a broad matrix of people. How do you manage all the applicants and track all the interviews and stages of the process? Instead of using the typical Microsoft Outlook, Excel and pre-set cloud options, ImageSoft's recruiter, Christy Schultz and OnBase administrator, … Continue reading Episode 026: Using OnBase for Tracking HR Applicants
Episode 024: Trending Topics at CTC and CommunityLIVE
With topics like artificial intelligence, data governance, automation and digital transformation on the minds of many, the time has never been better to gather together and find new ways to address the challenges and opportunities available to all those who serve in this dynamic industry. Today, ImageSoft Marketing Manager Kevin Ledgister is talking about the hot … Continue reading Episode 024: Trending Topics at CTC and CommunityLIVE
Episode 022: Six Stages of Going Paperless
The path to paperless isn't always easy - which is why a step-by-step plan is crucial to your organization, or you may end up with outdated and siloed legacy systems unable to meet both internal and external demands. ImageSoft's Paul Gorman is taking us through the six main stages that most organizations experience when going paperless … Continue reading Episode 022: Six Stages of Going Paperless
Episode 18: Creating Efficient Customer Correspondence Management and Content Services
Here's a hard truth: Your current methods of creating, distributing, and archiving customer letters or other communications probably include a lot of manual steps with outdated or disconnected systems. Carolyn Kane, senior product evangelist for Hyland, talks us through the many benefits that automated customer correspondence management can bring to your organization. Check out this episode!
Episode 14: Using OnBase for Human Resources
Managing employee growth at a company, along with onboarding and regular employee support, can put quite a strain on its human resources department. How can one department oversee everything from hiring to performance reviews to exit interviews and more, without losing its mind? Listen in as ImageSoft's human resources manager Leanne Eastman and OnBase administrator … Continue reading Episode 14: Using OnBase for Human Resources
Episode 12: All About Velocity 2019
We're gearing up for Velocity 2019! This second annual customer conference, hosted by ImageSoft, is a high-energy mix of success stories, industry trend sharing and a sneak peek at new solutions to help courts, insurance organizations and government agencies more quickly achieve their business goals by adopting paperless processes. Kevin Ledgister, marketing manager for ImageSoft, … Continue reading Episode 12: All About Velocity 2019