Operating from our customer-centric value system means we approach every client interaction with great care. But to ensure world-class customer care means we also need a world-class approach and, up until about three years ago, that wasn't always the case. Journey with us as we map our Customer Care department's transition from Microsoft CRM to the comprehensive case … Continue reading Episode 039: OnBase Case Manager for World-Class Customer Support
Fun fact: Did you know that ImageSoft tends to speak from experience, sharing our own internal stories of success from being powered by OnBase? That's right – we "toast our own champagne," so to speak, and it all started in our Accounting Department. Join Director of Finance and HR Mary Beth Eddy, OnBase Administrator Nathan Armaly, and Business Systems Analyst Teresa … Continue reading Episode 038: Toasting Our Own Champagne: Cheers to OnBase for Accounting!
Reoccurring guest on The Paperless Podcast and Senior Customer Advisor for Government at Hyland Software, Kevin Albrecht takes the mic, giving voice to a critical topic that he's been in countrywide conversations with government agencies about unsecured, personally identifying information circulating in disparate government systems. If you work in any industry that manages sensitive information, you … Continue reading Episode 037: Spreadsheets, Shared drives and Emails: The Scary Side of Enterprise Search
"We can't let perfection get in the way of a good system," said Scott Bade, ImageSoft President and Product Visionary. "Today, we need to look for easy wins that move data forward, even if, for the time being, the method isn't as integrated, end-to-end or wholesome as we'd like it to be." This sentiment from Scott is a soundbite … Continue reading Bonus Episode: “Justice Knows No Quarantine” as a Podcast
Underwriters know that, before the actual underwriting begins, they must first build a file out of disparate pieces of information. Navigating this sea of data from here, there and everywhere can haphazardly redirect the underwriter's sails into unnecessary roundabouts, prolonging decisions and causing waves in their "pool of risk." Join us for a conversation … Continue reading Episode 036: The Underwriter’s Compass for Navigating “Under the sea” of Information
As the world prepares for a "new normal," public health agencies will be challenged to afford and implement processes that serve faster-paced, mobile day-to-day needs, as well as keep them prepared for future outbreaks. As we've learned to do with "all things government technology," we turned to Former CIO, and now Government Consultant, Paul Gorman for insights. Tune in as we … Continue reading Episode 035: The Public Health Agency’s Remedy for Ailing Point Solutions
Policy and Capacity – the two-pronged approach to a successfully mobile workplace. As organizations (and even court systems) progress toward remote-friendly environments, understanding how to achieve leadership's support and internally equip staff with the means to sustain (dare we say, increase?) productivity is the foundational first step. Thanks to our forward-thinking and innovative Tech Support … Continue reading Episode 034: Working in a Mobile World
If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most … Continue reading Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation
Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft's Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just … Continue reading Episode 032: “Back to the Future” of Court Technology
From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about "the CIO's worst nightmare," the importance of dynamic, responsive forms management and how it … Continue reading Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.