Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation

If you, like Clark Public Utilities (CPU), are a little jittery about implementation – congratulations! You're normal. Despite a few apprehensions, CPU faced its fears head on and took an active role in its organization's digital transformation. Today, illuminating a paperless "workflow glow," CPU has gone down in our books as one of our most … Continue reading Episode 033: Clark Public Utilities “Sheds Light” on Successful Implementation

Episode 032: “Back to the Future” of Court Technology

Did you know our Senior Justice Consultant Brad Smith was around when eFiling was just gaining momentum and the Earth was still cooling? Of course, Scott, ImageSoft's Product Visionary, was only poking fun, but he makes a valid point: what it means to be a digitally transformed court today is much different than even just … Continue reading Episode 032: “Back to the Future” of Court Technology

Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.

From car companies and soda vendors to even Dilbert comics, everyone is talking about digital transformation. But how do we define it in the government context? Join Senior Government Consultant Kevin Albrecht and former CIO Paul Gorman as they chat about "the CIO's worst nightmare," the importance of dynamic, responsive forms management and how it … Continue reading Episode 031: The CIO’s Worst Nightmare. And Something About Dilbert.

Episode 030: The Jury Is Out and a Mobile Future Might Be In – The Courthouse, That Is.

Even as courts lean into digital transformation, there's still one major hesitation: mobile technology. Should smartphones finally be allowed inside the courtroom? Do the benefits outweigh the risks? Join the 22nd Judicial Circuit's Trial Court Administrator Dan Wallis and ImageSoft's Senior Sales Engineer Terry Chaudhuri for an engaging conversation that finally puts a pulse on … Continue reading Episode 030: The Jury Is Out and a Mobile Future Might Be In – The Courthouse, That Is.

Episode 029: Probing the Kalamazoo County Probate Court

The Kalamazoo County Probate Court desires to help their constituents better when they're going through difficult circumstances was hampered by all the paper that drove their processes. In this episode, the staff at the court tell us what life was like before and how different things are for everyone after moving to a digital process. … Continue reading Episode 029: Probing the Kalamazoo County Probate Court

Episode 028: Claims Processing for Insurance – Part 2

In this second installment, we continue the discussion as to how the Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out … Continue reading Episode 028: Claims Processing for Insurance – Part 2

Episode 027: Better Claims Processing for Insurance

The Business Process Framework can be used to analyze any business process to identify productivity gains through technology. For a complex process such as insurance claims, insurers can gain a lot from applying this Framework and bring the claims process under control. Check out this episode!

Episode 026: Using OnBase for Tracking HR Applicants

Tracking applicants for Human Resources is a challenge for organizations especially because it involves a broad matrix of people. How do you manage all the applicants and track all the interviews and stages of the process? Instead of using the typical Microsoft Outlook, Excel and pre-set cloud options, ImageSoft's recruiter, Christy Schultz and OnBase administrator, … Continue reading Episode 026: Using OnBase for Tracking HR Applicants

Episode 025: Eliminating the Junk from Government Records with Donnita Weeks, City of Bowling Green

With records that stretch back for decades, especially in larger cities, there just comes a point where the space to store it all simply runs out. So what do you do then? Donnita Weeks, senior systems analyst for the City of Bowling Green, Kentucky, is taking us through the steps of her city's digital decluttering - … Continue reading Episode 025: Eliminating the Junk from Government Records with Donnita Weeks, City of Bowling Green

Episode 024: Trending Topics at CTC and CommunityLIVE

With topics like artificial intelligence, data governance, automation and digital transformation on the minds of many, the time has never been better to gather together and find new ways to address the challenges and opportunities available to all those who serve in this dynamic industry. Today, ImageSoft Marketing Manager Kevin Ledgister is talking about the hot … Continue reading Episode 024: Trending Topics at CTC and CommunityLIVE