In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture Business process management (BPM) or workflow engine Case managementContent managementIntegration with existing systemsEnterprise file sync and share (EFSS)Mobile access Part 3: Case Management “I can’t find your file right now.” SAID NO CUSTOMER SERVICE REP EVER. But if your employees have to track down documents and data spread out among Excel spreadsheets, systems that don’t communicate with each other or worse, in paper files on employee desks, customer service suffers. Insurers need on-the-spot access to claims information, case ...
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Authored by Gabe Russo, Solution Architect at ImageSoft Imagine that it is go-live Monday. Your company is scheduled to begin using OnBase, or another electronic document management system, for the first time. The level of combined excitement and nervousness is palpable. Documents and other content from the old system are scheduled to be available in the new system when team members arrive for work. Incomplete or missing content would cause serious disruption. It is in this moment you begin to ask: Did the conversion finish? Was any content missed? There are millions of documents to convert, how could I be ...
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Hosted at the Bellagio in Viva Las Vegas July 21- 25, the National Association for Court Management’s (NACM) annual conference is not something to take a gamble on missing. Showcasing today’s best-of-breed solutions for complete courtroom efficiency, the conversations and innovations are, admittedly, rigged in the judge’s favor and include everything from real-time reporting and digital workflow to the newest tools for better managing multi-media evidence and encouraging a bi-directional flow of information between the Court and its infamously disparate stakeholders. A Judicial Jackpot  All attendees are invited to walk away with the invaluable winnings from “Empowering Court Administrators and ...
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“You can work hard, but if you don’t work smart you’ll work for the rest of your life,” – Tony Stark, Iron Man. Do remember being asked, “if you could have any super-power, what would you like it to be?”? Even more importantly, do you remember your answer? As kids, many of us longed to mirror the far-fetched yet undeniably “super” tools of our favorite heroes: the ability to fly, webs on-demand and car-crushing strength. We put on capes, grabbed make-shift cardboard swords and, just like that, had all the power in the world. So isn’t it ironic that, as ...
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We’re diving deep into the question of why insurers should consider enterprise content management or ECM. Mostly the answer is because existing legacy systems are outdated and inefficient, are vulnerable to security breaches and because a modern ECM system streamlines insurance processes while saving costs. Even modern core systems sometimes lack the business process and document management functions needed for today’s sophisticated operations. We’ve got a whole bunch of other reasons, just ask us, but you get the picture. In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content ...
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With the dust finally settling from Velocity 2019, we’re giving our OnBase-enthused engines a breather as we shift into park until 2020. But before we officially turn back the key, let’s take one last glimpse in the rear-view mirror at all the innovation, collaboration and pure fun that fueled such an accelerating event for courts, governments, insurance organizations, back offices and others across the nation. Day One: Fine-Tuning Rubber immediately met the road for the 30 OnBase admins who attended Tuesday’s all-day training sessions. Divided into general and advanced classes and instructed by two ImageSoft sales engineers, the sessions blueprinted ...
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Like all industries, the court space is no stranger to organizations marked by confusing acronyms that most people don’t recognize or are even sure how to pronounce. Because so many readers found nuggets (or should we say “cookies”) of wisdom from our “C is for CJIS” deconstruction, we thought we would spell out another version of letter soup that, while not widely understood, is vital to the health and integrity of justice and court collaboration. “I JIS” Don’t Get It But did you get that? Our dry humor, that is. Anyways, back to the letter of the day. Founded as ...
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“Let’s take a look at the BlogCast page!” said Lisa, our Marketing Operations Specialist, during an, obviously, very serious website meeting. The team busted into laughter at the unintentional mash-up title of what would be our blog and podcast webpage, but we haven’t since been able to shake the term of endearment. So today, we’d like to introduce you to what we affectionately refer to as our new “BlogCast” page! Upon arrival, readers come to a fork in the road – “What would you like to do?” Let’s explore your options. Talk Nerdy to Me From the new “BlogCast” home ...
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Insurers may be asking, why should we consider Enterprise Content Management (ECM) when we already have an (albeit old and patched and inefficient and unsecured and siloed, and, and, and) imaging system or a document management system (from the 90s)? We’ll answer that question in our 7-part series: 7 Reasons Why ECM is the Answer for Insurers. The insurance industry is facing rapid-fire changes as technology continues to automate repeatable and manual processes. Robotic Process Automation is taking hold in the marketplace as we see chat bots taking on underwriting tasks, providing web services, conducting lookups – it amounts to ...
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Authored by Carolyn Kane, Product Evangelist at Hyland Imagine designing a super-highway that moves vehicles at top speed through rough terrain, eliminates bottlenecks and traffic jams, and improves the day-to-day efficiency of residents and businesses. Now imagine that you designed this super-speed highway, but you didn’t include a way for people to access it. Your highway might be fast and efficient, but many travelers have to go around it in order to get to their destination. In my industry, we call this a workaround. This frequently happens to processes that still rely on paper forms or an unintegrated electronic form ...
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