Blog Posts
Don’t Mistake “Customer Focused” for “Customer Experience” – The Wolverines Know
Authored by Paul Gorman, Account Executive, ImageSoft I recall reading a story told by Tom Peters, the famous business consultant, about two companies with very different cultures. In one of them, the company focused everything it did around customer experience....
The Year of Self-Service Operations – Buffet Lovers Rejoice!
Authored by Katie Feldt, Communications Specialist at ImageSoft In downtown Detroit, there’s an upscale restaurant where, for $50 per person, you can literally eat all night. There are seafood, salad, pasta and soup buffets that perimeter the second floor, providing...
Transforming Uncertainty into Confidence for 2021
What a difference a year can make. Remember this time last year when we all declared 2020 as the year of clear vision? With a list of goals in front of us, we welcomed the year by daring to dream of what the next 12 months could hold if we could just keep a grip on...
Your “Wish List Catalog” Has Arrived!
Let’s get nostalgic for just a moment. Time travel back to the giddy feeling of celebrating the holiday season as a kid. The festive decorations were fun, the cookies we snuck before dinner were delicious and hearing our parents sing along (usually off-key) to holiday...
“Oh, The Pandemic Outside is Frightful, but the Fire Inside ImageSoft is Delightful!”
Authored by Dave Hawkins, CEO at ImageSoft Oh, the pandemic outside is frightful, but the fire inside of ImageSoft is delightful! Our burning passion to “Enhance Lives Through Innovative Technology” has never shone brighter than it did in 2020. As the challenges faced...
November 2020 Tech Talk for Government
Dave Hawkins, ImageSoft Hey, folks! Dave here, penning you from my permanent, work-from-home office. Despite the pandemic storming in and catching everyone off guard with shutdowns, I was so thankful for our IT team who had an emergency response plan in place to...
November 2020 Tech Talk for Insurers
James Leneschmidt, ImageSoft My wife and I just recently went over our Thanksgiving menu and some of the items we still need to grab. To say it made me hungry is an understatement – stuffing, casseroles, buttered rolls, sweet potatoes, pies and, of course, that...
November 2020 Tech Talk for Courts
Vince Hanson, ImageSoft For the past two years, I’ve been supporting a good friend through a dispute with an automotive performance shop. As a lifelong car enthusiast, his story his tragic. He had finally reached his goal of buying his dream car, a beautiful...
Scenes from Whoville: A Lesson in Partnerships and 2020 Holidays
“I’m glad he took our presents!” Do you know who (hint hint) said this infamous line? If you guessed Lou Lou Who from Jim Carrey’s The Grinch, you’re number one! We All Need a Lou I’ve been thinking about this scene a lot lately. 2020 has been a difficult enough year,...
One Eagle Scout Project – An Eternal Military Tribute.
If you’ve ever attended, or even just browsed pictures, of Velocity or “The Night Out” at CommunityLIVE, tuned in for one of our webinars or gleaned insights from a Paperless Podcast episode, you’ve experienced the hard work of our Events Coordinator Amber Innis. So...