Blog Posts

Continuing the “Magic”

The magic quadrant, that is. When you’ve been in partnership with another organization for more than 20 years, it’s reasonable to assume you know a lot about each other. You grow to expect certain things, like private Third Eye Blind performances at customer events and presentations around Swiss Army Knives. And then there are things that never cease to amaze. “What’s next?” seems to have become a hallmark of our two-decade partnership with Hyland. Always a pioneer on the cusp of process automation, we’re never surprised when Hyland rings in to say they are, once again, venturing into uncharted territory ...
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The First Information Management System

Authored by Paul Gorman, Account Executive, ImageSoft  While preparing a demonstration for a prospective client, I was researching the history of paper.  Dealing with paper and the effects it has on our ability to share information in modern business environments, such as in my experiences with government and especially Departments of Transportation, has consumed my career for the past 15 years.  The inability to convey or manage complex business information without reams of the stuff has perplexed some of the best IT minds of my generation.  When I first left undergraduate school, paper was ubiquitous. We thought, “of course business ...
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They’re Creepy and They’re Kooky: The Addam’s Family “Courtroom” Values

Mysterious and spooky, and altogether ooky. If you thought we were talking about disparate, legacy courtroom processes, we don’t blame you – but, really, we are talking about The Addam’s Family. A Halloween staple for decades, the iconic Addam’s Family has again proven their timelessness by recently reviving seasonal spirits at the box office. Yet, despite their morbid demeanors, peculiar hobbies and dry sense of humor, the Addams Family makes for feel-good films that are welcomed into our homes and enjoyed with loved ones at any and every age. Why? Because they’re the epitome of family – individually quirky, all ...
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7 Reasons Why ECM Is the Answer for Insurers – Part 6

We’re almost at the end of our 7-part series for insurers about ECM In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture  Business process management (BPM) or workflow engine   Case management  Content management Integration with existing systems Enterprise file sync and share (EFSS) Mobile access  Part 6: Enterprise File Sync and Share (EFSS): Alphabet Soup Again It’s alphabet soup time again as we talk about enterprise file sync and share (EFSS) – but hang in there, you’ll be happy you did. Enterprise file synchronization and sharing is one of those options insurers need so ...
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So Long to Silos “DOT-ing” the Landscape

Authored by Paul Gorman, Account Executive, ImageSoft The first modern silo, a wooden and upright one filled with grain, was invented and built in 1873 by Fred Hatch of McHenry County, Illinois. Farm silos are designed to store silages and high-moisture grains that are used to feed livestock. The primary function of a silo is to provide protection from the elements to increase the storage life of the grains. Silos are also a crucial element in the overall operation for the entire system of grain storage. They are an incredibly important and useful invention. In contrast, silos in a business ...
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30 Miles of CommunityLIVE

Authored by Kevin Ledgister, Marketing Manager, ImageSoft CommunityLIVE 2019, Hyland’s annual user conference, is in the books. My three days there accumulated about 30 miles of walking, including going outdoors in perfect weather to attend keynote sessions in the historic Cleveland Auditorium. No wonder my legs hurt so much after the conference. But I digress. This year’s conference was a game changer because of the focus on content services, not just content management. Content services breaks up large blocks of functionality into smaller, reusable bites so you can build applications and workflows to improve your business operations with a tiny, ...
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Breaking the Chain on Prisoner Transport Incidents

“The Michigan Department of Corrections is thanking a citizen for helping to prevent the escape of a prisoner who tried to grab an officer’s gun at I-69 rest stop Wednesday.” Screenshot of the Detroit Free Press website . As in just a few Wednesdays ago. This recent Detroit news article is one of many that reports on incidents of violence during prisoner transportation. A weak spot in prison security around the globe, prisoner transports present an opportunity for detainees to attempt, and possibly succeed with, an escape. Not only does this vulnerability threaten the law enforcement facilitating the transport, but ...
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7 Reasons Why ECM Is the Answer for Insurers – Part 5

Have you been following our 7-part series of blogs for insurers all about ECM? In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture Business process management (BPM) or workflow engine Case management Content management Integration with existing systems Enterprise file sync and share (EFSS) Mobile access Part 5: If It Ain’t Broke…Integration with Existing Systems If it ain’t broke, don’t fix it – that’s the right way to look at digital transformation for insurers. If your existing policy administration and claims processing systems – like Guidewire, DuckCreek, ...
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Video Evidence: A Common Courtroom Trial

Authored by Brad Smith, Senior Justice Consultant, ImageSoft  Since I started supporting the justice community over 30 years ago, the evolution of the courtroom has been extraordinary and, in many ways, unforeseen. Of all the variables contributing to the modernization of the court process, technology continues to be the most significant influencer. Why? Because it’s also become a key tool in everyday life, transcending its purpose as simply “a cellphone” or “video camera” and serving as the fate-bearing evidence relied on by prosecutors, attorneys, judges, jury members, clerks, defendants and victims. In the brick-and-motor days of justice processes, the only ...
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Beyond “Business as Usual:” A Government-Inspired Story of Paying it Forward

Has anyone ever paid for your coffee? You know what I mean – the “feel good” stories that local radio stations love to cover. You’re sitting in the drive through of your favorite coffee chain and, upon pulling up to the window, credit card in hand, the barista is happy to share that the car in front of you has already paid your bill. Overwhelmed by a stranger’s act of kindness, you still hand over your card and ask that it covers the order for the car behind you. That car pays for the car behind them and so on.   ...
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