Have you been following our 7-part series of blogs for insurers all about ECM? In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture Business process management (BPM) or workflow engine Case management Content management Integration with existing systems Enterprise file sync and share (EFSS) Mobile access Part 5: If It Ain’t Broke…Integration with Existing Systems If it ain’t broke, don’t fix it – that’s the right way to look at digital transformation for insurers. If your existing policy administration and claims processing systems – like Guidewire, DuckCreek, ...
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Authored by Brad Smith, Senior Justice Consultant, ImageSoft  Since I started supporting the justice community over 30 years ago, the evolution of the courtroom has been extraordinary and, in many ways, unforeseen. Of all the variables contributing to the modernization of the court process, technology continues to be the most significant influencer. Why? Because it’s also become a key tool in everyday life, transcending its purpose as simply “a cellphone” or “video camera” and serving as the fate-bearing evidence relied on by prosecutors, attorneys, judges, jury members, clerks, defendants and victims. In the brick-and-motor days of justice processes, the only ...
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Has anyone ever paid for your coffee? You know what I mean – the “feel good” stories that local radio stations love to cover. You’re sitting in the drive through of your favorite coffee chain and, upon pulling up to the window, credit card in hand, the barista is happy to share that the car in front of you has already paid your bill. Overwhelmed by a stranger’s act of kindness, you still hand over your card and ask that it covers the order for the car behind you. That car pays for the car behind them and so on.   ...
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Even the most distant follower of our quick-witted blogs, punchy podcasts or sometimes sassy social media know that life at ImageSoft is everything but average. Through all these channels, in our meetings and during customer visits, our colleagues are very present – comfortable with one another and happy to engage in conversation, those of both business and just as friends. Many of us know just as much about each other’s families, pets and personal happenings as we do about OnBase! So it may be surprising to learn that many ImageSoft staff work remotely. From account executives and sales support representatives ...
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A Message from Vince Hanson, Director of Business Development Vince Hanson, Director of Business Development Data conversions are monumental tasks when moving from a legacy imaging system to a full-featured enterprise content management solution. Gabe Russo, ImageSoft Solution Architect, tells us “Data conversion projects are time consuming, risk-heavy, and essential. It is crucial that the outcome of processing is verified for each document.” Because it involves so much data and is so critical to complete document management, data conversion requires conversations, collaboration and completeness. Gabe describes the considerations to keep in mind when starting a conversion project: understand the source ...
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Be honest – who has been staying up late to watch Thursday night football despite it “only” being pre-season? So many people, even the rain-or-shine fans championing their jersey at every “real” game, discredit the hype of pre-season since the final scores aren’t carved in the books. While the weeks leading up to the official NFL kick-off may not mean much to the fans clutching their scorecards, it is a critical time for coaches. Not only are they making calls on the faces of their team, these decisions ultimately determine how the ball moves and which strategies play into the ...
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Authored by Paul Gorman, Account Executive at ImageSoft In 1997 I was the CIO for a State agency and I implemented my first Document Management System. It was an electronic file cabinet that allowed the agency to store documents about our program recipients in organized folders. This high-tech achievement was made possible by an amazing product called Windows 95. In reality the document management software was little more than a dressed-up version of Windows with a Graphical User Interface (GUI) to disguise the fact that the recipient’s folders were actually just Windows folders.  We needed the product because our ‘file room’ was misnamed. It ...
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In this blog series, we’re looking at how enterprise content management brings modern technology to the insurance industry to streamline: Content capture  Business process management (BPM) or workflow engine   Case management  Content management Integration with existing systems Enterprise file sync and share (EFSS) Mobile access  Part 4: Content Management: Red Flags are Flying! Have you been to the beach this summer? Have you seen those flags at the life guard station indicating a strong undertow and massive waves? Noted any rough surf? “Not safe for swimming” is their message. Are your content management processes waving red flags? If you’re like most insurers, you’re on your second ...
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Authored by James Leneschmidt, Chief Technology Officer, ImageSoft One of my family’s favorite vacations was Germany. There was just something so amazing about seeing the castles, the history and the culture. Driving on the Autobahn was also quite the experience compared to our North American highways, but to drive fast requires a tremendous amount of concentration and, after some time at the wheel, you’re ready to take a break.  The same principle goes for me as a Chief Technology Officer. Technology moves at breakneck speeds whether it’s new developments or new threats. So many things being thrown at you requires ...
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For those who may have been confused or concerned about the potential of artificial intelligence (AI) – you’re about to get by with a little help from some Harvard researcher friends who applied a machine learning algorithm to identify the “musical fingerprint” of eight classic Beatles hits as being authored by either John Lennon or Paul McCartney. Everyone will have their own opinions on the accuracy of the findings, but one thing we can all “come together” on is the opportunities presented when welcoming digitally transformed business processes into our lives.   Hey Jude – Have You Heard about Automation? Even ...
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